Refund and Returns Policy
Effective Date: February 6, 2025
At LightingStoreTopic, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward and hassle-free return and refund process. Please read through our policy below to understand your rights and the procedures for returns and refunds.
1. Return Eligibility
To be eligible for a return, the following conditions must be met:
- The item must be in its original, unused, and undamaged condition.
- The item must be returned within 30 days of the delivery date.
- The item must be accompanied by the original receipt or proof of purchase.
2. Non-returnable Items
Certain items are non-returnable, including:
- Customized or personalized products.
- Items marked as final sale or clearance.
- Products that have been opened or used, unless they are damaged or defective.
3. Return Process
To initiate a return, please follow these steps:
- Contact Us: Reach out to our customer service team at info@lightingstoretopic.click within 30 days of receiving your order. Provide your order number and details about the item you wish to return.
- Return Authorization: Once your return is approved, we will provide you with a Return Authorization Number (RAN) and instructions on how to send the item back.
- Pack the Item: Carefully pack the item in its original packaging (if possible) to ensure it is not damaged during return shipping.
- Return Shipping: You are responsible for the return shipping costs unless the item is defective or the return is a result of our error.
4. Refund Process
Once we receive your returned item and confirm that it meets the return criteria, we will process your refund. The refund will be issued to the original payment method used at the time of purchase.
- Processing Time: Refunds typically take 5-7 business days to appear on your account after we have processed them.
- Shipping Fees: Original shipping fees are non-refundable, and return shipping costs are the responsibility of the customer, unless the return is due to a mistake on our part.
5. Defective or Damaged Items
If you receive a defective or damaged item, please contact us immediately at info@lightingstoretopic.click. We will work with you to resolve the issue by offering a full refund or replacement at no additional cost to you. In such cases, we will also cover the return shipping fees.
6. Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the item you want.
7. Cancellation Policy
Orders can be canceled within 24 hours of purchase for a full refund. After 24 hours, cancellation is not guaranteed, as the order may have already been processed or shipped. If you wish to cancel an order, please contact us as soon as possible at info@lightingstoretopic.click.
8. Changes to This Refund and Returns Policy
We reserve the right to update or modify this Refund and Returns Policy at any time. Any changes will be posted on this page with the updated effective date. Please review this policy periodically to stay informed about your return and refund rights.
If you have any questions regarding our Refund and Returns Policy, please contact us at:
LightingStoreTopic
Address: 1234 Elegant Lighting Ave, Minnesota
Phone: (660) 689-4062
Email: info@lightingstoretopic.click
Website: lightingstoretopic.click